Fraud, Associate

Who you are

You have at least 2 years of experience working with Business Intelligence tools, such as Oracle BI, and possess a keen eye for detail when it comes to identifying fraud patterns. You are comfortable diving deep into data to spot trends and think critically about potential risks. Your communication skills enable you to effectively liaise with merchants and partners, providing them with insights and guidance on fraud-related queries. You thrive in a collaborative environment, working hand-in-hand with various teams to develop and implement effective fraud detection strategies. You are proactive in managing compliance and ensuring that all processes align with scheme requirements. You bring positive energy to the team and are eager to challenge outdated processes to suggest smarter, faster ways to work.

What you'll do

In this role, you will monitor and investigate suspicious transactions and third-party activities on a daily basis, ensuring that any potential fraud is addressed swiftly. You will analyze fraud patterns across Shift4's portfolio using BI tools, allowing you to identify trends and act quickly to mitigate risks. Your insights will directly influence the company's security measures as you build and enhance reports, tools, and processes aimed at preventing fraud and chargebacks. You will communicate with merchants to assess fraud risks and agree on next steps, becoming a trusted resource for SMB clients regarding compliance and fraud-related issues. Additionally, you will collaborate with card schemes like Visa and Mastercard on program breaches and investigations, ensuring that all chargeback and fraud programs are compliant and proactively managed. You will also work closely with the Risk team to identify and monitor high-risk merchants, contributing to the overall safety and security of Shift4's operations.

What we offer

Shift4 provides a dynamic work environment where you can grow your skills and make a significant impact on the company's fraud prevention efforts. You will have the opportunity to work with a diverse team of professionals who are dedicated to redefining commerce through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to simplify complex payments ecosystems and help businesses thrive.