The personal technology company redefining user experience
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
Apple offers comprehensive medical plans covering physical and mental healthcare, paid parental leave, and a gradual return-to-work program. Employees...
Apple's culture emphasizes an obsessive focus on user experience and consumer privacy, setting it apart from competitors. The company promotes inclusi...
Apple • Austin, Texas, United States
Apple is seeking a Senior Operations Program Manager for Incident Management to enhance business operations and drive excellence within the Apple Pay Wallet and Payments Operations team. This role requires strong problem-solving skills and collaboration with cross-functional teams.
You have extensive experience in operations management, particularly in incident management, and are adept at evolving strategies to improve business processes. Your strong interpersonal skills enable you to collaborate effectively with diverse teams, ensuring that customer experiences are prioritized and enhanced. You thrive in fast-paced environments and are comfortable navigating ambiguity while solving complex problems. Your passion for operational excellence drives you to continuously seek improvements and efficiencies in processes.
Experience in the payments industry or with financial products is a plus, as is familiarity with cross-functional collaboration in a technology-driven environment. You are curious and eager to learn, always looking for ways to innovate and improve the customer experience.
In this role, you will lead the development and implementation of incident management strategies that enhance operational capabilities for Apple Pay and related services. You will work closely with product, retail, AppleCare, and engineering teams to define and execute processes that ensure timely resolution of incidents. Your responsibilities will include analyzing incident data to identify trends and areas for improvement, as well as developing training materials and resources for team members. You will also be responsible for fostering a culture of operational excellence within the team, encouraging collaboration and knowledge sharing.
Apple provides a dynamic work environment where innovation is at the forefront of everything we do. You will have the opportunity to work with some of the most talented individuals in the industry, contributing to projects that have a significant impact on our customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to create extraordinary experiences for our customers and leave the world better than we found it.
Apply now or save it for later. Get alerts for similar jobs at Apple.
