Senior Technical Advisor

Who you are

You have extensive experience in service delivery and are recognized as a subject matter expert in your field. Your focus is on ensuring technical readiness and compliance for frontline engineers or delivery partner support staff. You thrive in collaborative environments and are committed to achieving superior customer experiences through your expertise in Microsoft’s products and services.

You understand the importance of building trust and confidence with customers, and you are adept at leveraging AI technology to enhance support experiences. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths, allowing you to guide teams and customers alike.

Desirable

Experience in customer service or support roles within the technology sector is a plus. Familiarity with Microsoft’s product portfolio will help you excel in this position, as will any previous experience in a technical advisory capacity.

What you'll do

In this role, you will be responsible for providing in-depth technical expertise for one or more Microsoft products or services. You will work closely with frontline engineers to ensure they are well-prepared to deliver exceptional service to customers. Your role will involve driving process compliance and ensuring that all support staff are equipped with the necessary knowledge and tools to succeed.

You will collaborate with various teams across the organization to align on customer needs and expectations, ensuring that every interaction is seamless and effective. Your contributions will help accelerate AI transformation for customers, enhancing their overall experience with Microsoft’s offerings.

You will also play a key role in identifying areas for improvement within the support process, using your insights to drive enhancements that benefit both customers and the organization. Your focus on delivery excellence will be crucial in achieving the goals set by the Customer Experience and Success organization.

What we offer

At Microsoft, you will be part of a diverse team dedicated to empowering customers and driving business value. We offer a collaborative work environment where your contributions are valued and recognized. You will have access to ongoing training and development opportunities to further enhance your skills and career growth.

We believe in fostering a culture of inclusion and support, where every employee can thrive. Join us in making a meaningful impact on the customer experience and helping organizations achieve more with Microsoft’s technology.