Service Agent, Patient Care Coordinator

Who you are

You are a dedicated individual who thrives in a customer-focused environment. You understand the importance of providing excellent service to both patients and providers, ensuring that their needs are met efficiently and effectively. You possess strong communication skills, allowing you to field and respond to requests with clarity and empathy. Your organizational skills enable you to manage administrative tasks such as faxes, emails, and authorizations seamlessly. You are adaptable and can work various shifts, demonstrating your commitment to supporting the team and the patients we serve.

What you'll do

As a Service Agent, you will be the first point of contact for patients and providers, ensuring that their requests are handled promptly and professionally. You will assist in keeping provider schedules full and optimized, which is crucial for maintaining the flow of care. Guiding patients through the intake process will be a key responsibility, as you help them navigate their journey with us. You will also take care of various administrative tasks, ensuring that all necessary documentation is completed accurately and efficiently. Your role will involve collaborating with other team members to ensure a smooth operation and a positive experience for everyone involved.

What we offer

At Talkiatry, we believe in transforming psychiatry with accessible and responsible care. You will be part of a national mental health practice that values innovation and a human-centered approach. We offer a supportive work environment where your contributions will directly impact the quality of care our patients receive. You will have the opportunity to grow within the organization as we expand our services and reach more individuals in need of mental health support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.