Amazon operates in a global eCommerce environment across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can help. The RBS group provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalog is both complete and comprehensive enough to give our customers a great shopping experience every time.
Under the umbrella of Discoverability Program, RBS is looking for an experienced Sr. Program manager to shape and lead our "Customer Search experience" improvement offering, in order to increase efficiencies and quality of our customer search journey and search performance of products on Amazon. As a Sr PM, you will
-Own vision and definition for the Service expansion
-Own OP contributions
-Be responsible for end-to-end business strategy, customer experience & offering for Expansions
-Set and measure goals and targets across functions
-Be responsible for defining new use cases in partnership with internal and external teams.
-Define the clear requirement of specific business use cases for tech product manager
-Be responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)
Candidates should have experience working with product managers and Tech teams and be familiar with their scoping / prioritization process. A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across stores will be key to developing a product vision. Candidates should have exceptional written communication skills and a proven track record of delivering projects from concept to launch.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
