Streamlining business verification and credit checks
Middesk is a fintech company headquartered in the Financial District of San Francisco, CA, specializing in business credit check and verification services. With $77.2 million in funding from prominent investors like Sequoia and Accel, Middesk helps businesses streamline risk and compliance checks, p...
Middesk offers a variety of benefits including stock options for all full-time employees, unlimited PTO, and three months of paid parental leave. Empl...
Middesk fosters a culture focused on solving real-world business challenges through technology. With a strong emphasis on compliance and risk manageme...
Middesk • New York
Middesk is seeking a Mid-Market Account Manager to drive customer success and expand adoption of their business identity verification platform. You'll focus on nurturing relationships and collaborating with cross-functional teams. This role requires strong relationship management skills and a proactive mindset.
You have a strong background in account management, with experience in nurturing long-term relationships with customers. Your ability to engage both operational and executive stakeholders sets you apart, as you can effectively communicate technical concepts to non-technical audiences. You possess a proactive, problem-solving mindset focused on helping customers succeed, and you thrive in collaborative environments where you can advocate for customer needs internally.
Experience in financial services, risk management, or B2B compliance is a plus. A Bachelor's Degree is preferred, which complements your professional experience in account management.
As a Mid-Market Account Manager at Middesk, you will own and nurture relationships with some of our earliest and highest-potential customers. Your primary focus will be on driving customer success by identifying opportunities to expand adoption of our products and improve business outcomes. You will serve as a trusted advisor, advocating for customer needs and collaborating with cross-functional teams to develop win-win solutions. Through regular touchpoints and business reviews, you will help customers understand their realized value while identifying ways to deepen engagement with our platform.
You will work closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk. Your role will involve regular communication with customers to assess their needs and provide insights that can enhance their experience with our services. You will also be responsible for tracking customer engagement metrics and reporting on the success of initiatives aimed at improving customer satisfaction.
Middesk offers a hybrid work model, allowing you to balance your time between remote work and in-office collaboration. You will be part of a dynamic team that values innovation and customer-centric solutions. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success. Join us in transforming business identity verification and making it easier for businesses to work together.
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