We are looking for an experienced Training Program Manager to bring Amazon’s customer obsession to life in a grocery retail environment.
You will be accountable for the end-to-end execution of training programs across salaried managers and/or hourly associates. You will also be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh.
You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Training Program Managers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Training Program Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a
commitment to the customer and employee experience.
You will travel extensively in the geos you support and must be readily available to quickly respond to
unplanned issues that affect training operations.
This role works on-site 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%.
Key job responsibilities
• Drive end-to-end high impact and high visibility programs that impact operations and the
customer experience.
• Analyze data and dive deep into processes to derive insights for enhancing programs and/or
systems.
• Write compelling business documents and drive outcomes for senior leadership at Amazon
Fresh.
• Serve as a multi-threaded leader for training and development across the Amazon Fresh
network of stores. Maintain strong relationships with all key stakeholders.
• Be an active and productive partner/liaison to Regional Managers and store teams.
• Consult on learning strategies and effectiveness and gather feedback from the field to improve
Learning & Development programs.
• Assess employees’ needs for training and further development.
• Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with
an ability to influence in all directions and at all levels.
• Engage multiple stakeholders and drive alignment and action towards goals.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Create and maintain a culture of engagement by routinely listening to feedback from leaders,
associates, and customers.
• Maintain expertise in role by staying current on tools, process, and procedures.- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Open to 75% - 100% travel during peaks- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
