The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze is seeking a Renewals Manager to oversee the end-to-end renewal process for contracts and ensure customer satisfaction and retention. This role requires strong strategic thinking and the ability to identify risks and opportunities across accounts.
You have a proven track record in customer success or account management, with experience in managing renewals and understanding customer needs. You are skilled in building relationships and have a knack for identifying risks and opportunities within accounts. Your ability to communicate effectively and work collaboratively with cross-functional teams is essential for success in this role. You thrive in environments that require autonomy and accountability, and you are driven to achieve high standards in your work. You understand the importance of customer satisfaction and retention, and you are passionate about helping customers achieve their goals. You are open to new perspectives and eager to contribute to a vibrant team culture.
As a Renewals Manager at Braze, you will be responsible for managing the renewal process for contracts within your assigned accounts. You will work closely with customers to understand their needs and ensure that their expectations are met. Your role will involve identifying risks and opportunities across accounts, employing successful strategies to address these factors. You will collaborate with various teams to ensure that the renewal process is smooth and beneficial for both Braze and its customers. You will also be expected to contribute to the overall success of the Renewals Team by sharing insights and best practices. Your ability to navigate complex situations and maintain strong relationships with customers will be key to your success in this role.
At Braze, we foster a culture of teamwork and high standards. We believe in creating work-life harmony and providing opportunities for growth and development. You will be part of a passionate team that values curiosity and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we are committed to building a diverse and inclusive workplace. Join us and make a real impact in a company that is dedicated to customer success and satisfaction.
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