Front Desk Specialist

Who you are

You are a dedicated individual with a passion for providing exceptional customer service. You thrive in a fast-paced environment and enjoy interacting with guests, vendors, and owners. Your strong communication skills enable you to handle inquiries effectively, ensuring high satisfaction standards. You are organized and detail-oriented, capable of coordinating with various teams to ensure smooth operations. You understand the importance of building lasting relationships and are committed to creating positive experiences for everyone you interact with. You are at least 18 years old and possess a valid driver’s license, which is essential for this role.

What you'll do

As a Front Desk Specialist at Vacasa, you will be the first point of contact for guests, vendors, and owners within a local management office. You will handle phone calls, emails, and chats, resolving questions about reservations and other concerns. Your role will involve coordinating with maintenance and housekeeping teams to verify unit availability for vendor visits. You will also identify potential owner leads to support business growth. Your ability to maintain high satisfaction standards will be crucial in creating exceptional experiences for our guests. You will be responsible for ensuring that all inquiries are addressed promptly and professionally, contributing to the overall success of the team.

What we offer

Vacasa offers a competitive hourly wage of $18, with actual pay varying based on your skills, experience, education, and location. You will be part of a company that values your contributions and invests in your growth. We provide a supportive work environment where you can make a real impact on the homeowners and guests we serve every day. Join us and become part of a culture that emphasizes trust, teamwork, and exceptional hospitality.