Simplifying subscription sales for Shopify brands
Skio is a subscription management platform designed specifically for Shopify brands, enabling them to effortlessly sell subscriptions. With a strong customer base that includes Liquid I.V., Bulletproof, and SmartyPants Vitamins, Skio is headquartered in San Francisco, California. The company has rai...
Skio offers competitive salaries, equity options for employees, flexible remote work policies, and generous PTO to support work-life balance....
Skio fosters a culture of innovation and agility, with a focus on leveraging e-commerce expertise to empower brands. The team values collaboration and...
Skio is seeking a Merchant Success Associate to drive the success and activation of their Growth tier merchants. You'll design and manage programs to enhance onboarding and product adoption. This role requires strong communication and organizational skills.
You are a high-energy, process-driven individual eager to help the next generation of Shopify brands succeed with Skio. You thrive in a remote-first culture and are passionate about empowering merchants to achieve their goals. You have a knack for creating engaging content and resources that simplify complex features, ensuring that merchants can easily leverage the Skio platform. You are proactive in identifying potential roadblocks for merchants and are ready to provide scalable outreach to keep them on track. You embody the values of being Merchant Obsessed, Simplicity First, and Radical Ownership, always assuming positive intent in your interactions.
In this role, you will be the architect of the "one-to-many" model, designing and running webinars, automated email campaigns, and in-app messaging to guide large cohorts of merchants toward subscription success. You will own the onboarding process for new merchants, ensuring they hit their "aha!" moment within the first 90 days. Your responsibilities will include partnering with Marketing and Product teams to create educational resources such as video tutorials and best-practice guides. You will monitor merchant health metrics closely, ready to intervene with proactive outreach when necessary. As a product adoption expert, you will demonstrate how merchants can leverage Skio's core features to drive their own ROI and simplify their business operations. You will also champion self-service by creating a library of resources that empower merchants to find the information they need independently.
Skio offers a remote-first culture that allows you to work from anywhere, eliminating the need for a commute and enabling you to focus on delivering high-impact results. You will have the opportunity to make a significant impact on the success of hundreds of merchants, helping them grow and thrive in their businesses. Join the Skio squad and be part of a team that values collaboration, innovation, and a commitment to excellence.
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