COE Specialist I

Who you are

You are someone who thrives in a support role, always looking for unique and exciting ways to solve problems. You have excellent English communication skills, both spoken and written, which allows you to connect with users effectively. Your proficiency in using computers enables you to navigate various tools quickly, ensuring that you can assist riders efficiently. You possess exceptional reading comprehension and writing skills, allowing you to understand users' true issues and provide accurate solutions. Your passion for helping others drives you to create support experiences that exceed users' expectations, and you have the ability to troubleshoot problems and find speedy resolutions.

What you'll do

In this role, you will deliver high-quality service across multiple support platforms, including email, chat, and phone. You will be a passionate advocate for riders, answering any questions they may have and showing empathy to frustrated users while solving their problems. Your goal will be to build loyalty among new users and help early adopters fall in love with Uber again. You will triage issues and escalate them when necessary, ensuring that problems are resolved promptly while developing trustworthy relationships with our community. Your work will directly contribute to establishing trust and enhancing the overall product experience for riders.

What we offer

At Uber, we believe in providing the highest quality service executed in the smartest, most efficient way. You will be part of a team that values exceptional support and communication, and you will have the opportunity to grow within the company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference in the lives of our riders and be part of a community that is dedicated to providing amazing support.