The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Boston, Massachusetts, USA; New York, New York, USA
Datadog is seeking an Enterprise Customer Success Manager to drive product attachment and foster strong relationships with strategic customers. You'll advocate for customer needs and analyze usage trends to deliver measurable business results. This role requires experience in customer success and relationship management.
You have a strong background in customer success management, ideally with 5+ years of experience in a similar role. You excel at building and maintaining relationships with executive stakeholders, ensuring that customer needs are understood and met. Your analytical skills allow you to assess adoption and usage trends, translating data into actionable insights that drive customer value. You are a proactive communicator, capable of advocating for customer needs within your organization while also identifying growth opportunities. You thrive in a hybrid work environment, valuing collaboration and creativity in your approach to customer success.
Experience with Datadog products or similar SaaS solutions is a plus. Familiarity with data analysis tools and methodologies will enhance your ability to quantify value delivered to customers. A background in technical account management or sales engineering can also be beneficial in this role.
As an Enterprise Customer Success Manager at Datadog, you will act as a strategic partner to our largest and most strategic customers. You will orchestrate cross-functional teams to engage with executive, technical, and business stakeholders, ensuring that customer goals are clearly understood and translated into a compelling value narrative. Leading quarterly business reviews and strategic discussions, you will demonstrate the impact of Datadog's solutions and align on priorities for future initiatives. Your role will involve analyzing customer adoption and usage trends, extracting insights from large datasets to identify gaps and drive financially grounded recommendations. You will position Datadog as a trusted partner, advocating for customer success and satisfaction at every opportunity.
At Datadog, we value our office culture and the relationships that foster collaboration and creativity. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in shaping the future of monitoring and security for cloud applications.
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