Retail Lead Associate (Reduced-Time), Customer Experience Operations

Who you are

You are a detail-oriented individual with a commitment to customer satisfaction. You possess the ability to prioritize tasks effectively and are eager to learn new skills. Your strong communication skills enable you to interact positively with customers and model desired behaviors for your team. You thrive in a fast-paced environment and are flexible with your working hours, including nights and weekends. You understand the importance of teamwork and are willing to provide peer-to-peer feedback to enhance operational standards.

What you'll do

As a Retail Lead Associate, you will be the face of Amazon, engaging with customers and ensuring their needs are met. You will assist in customer service operations and take on floor leader responsibilities, guiding your peers in delivering exceptional service. Your role will involve utilizing inventory management systems to scan, process, and count products accurately. You will contribute to the continuous improvement of customer experience by participating in the development of best practices and identifying barriers that affect both customer and associate experiences. Additionally, you will work closely with your manager to maintain safety and quality standards at the site.

What we offer

Amazon offers competitive pay starting at $18.90 per hour, along with a range of benefits. You will have the opportunity to work in a supportive environment that values customer obsession, trust, and continuous learning. This role provides a chance to grow within the company while contributing to a strong site culture. You will be part of a team that is dedicated to delighting customers and improving operational efficiency.