Head of Global Partnerships

Who you are

You have a proven track record in leading partnership strategies and have successfully scaled partnership functions in previous roles. With 5+ years of experience in business development or partnerships, you understand the nuances of building and maintaining strategic relationships that drive revenue. You are a strategic thinker who can align partnership goals with business objectives, ensuring mutual success for both Intercom and its partners. Your strong communication skills enable you to work effectively with senior leaders across various departments, including Product, Sales, Marketing, and Customer Success. You thrive in a collaborative environment and are adept at navigating complex organizational structures to achieve results. You are passionate about customer experience and understand how partnerships can enhance the value delivered to customers.

Desirable

Experience in the SaaS industry or with AI-driven products is a plus. Familiarity with go-to-market strategies and revenue generation through partnerships will set you apart. You have a network of contacts in the tech industry that can be leveraged to create new opportunities for collaboration. A background in sales or marketing can also be beneficial as you work closely with these teams to execute partnership strategies.

What you'll do

As the Head of Global Partnerships at Intercom, you will own the end-to-end partnerships charter, which includes developing and executing the ecosystem strategy. You will lead the partner acquisition process, identifying and onboarding new partners that align with Intercom's mission and values. Your role will involve working closely with the go-to-market team to ensure that partnership initiatives are effectively integrated into the overall business strategy. You will analyze market trends and partner performance to optimize the partnership portfolio and drive revenue impact. Collaborating with cross-functional teams, you will create enablement programs that empower partners to succeed in selling Intercom's solutions. You will also be responsible for reporting on partnership performance metrics and making data-driven decisions to enhance the effectiveness of the partnerships function.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's growth trajectory. You will have the opportunity to shape the future of customer service through innovative partnerships. We provide competitive compensation and benefits, along with a culture that values collaboration, creativity, and continuous improvement. Join us in our mission to transform customer experiences and be part of a team that is setting new standards in the industry.