Sr Manager, Solutions Engineering

Who you are

You have a strong background in solutions engineering, with experience leading technical teams and a deep understanding of customer engagement technologies. Your expertise in the CPaaS or CCaaS space allows you to effectively support large and fast-growing companies across various industries. You excel in cross-functional collaboration, working closely with go-to-market teams to optimize business-critical use cases with Twilio products. You are passionate about empowering your team and fostering a culture of innovation and inclusion.

Desirable

Experience in a remote-first work environment is a plus, as is familiarity with AI technologies that enhance customer engagement. You have a proven track record of developing and implementing solutions that drive customer success and satisfaction. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart as a leader in your field.

What you'll do

As the Senior Manager of Solutions Engineering at Twilio, you will lead a team of Solutions Engineers dedicated to delivering innovative communication solutions. You will be responsible for guiding your team in developing and optimizing customer engagement use cases, ensuring that they align with Twilio's strategic goals. You will collaborate with product management, sales, and customer success teams to identify opportunities for growth and improvement in customer interactions. Your role will involve mentoring and developing your team members, helping them to grow their skills and advance their careers.

You will also play a key role in shaping the technical direction of the Solutions Engineering team, leveraging your expertise to influence product development and customer engagement strategies. By fostering a culture of collaboration and continuous improvement, you will ensure that your team remains at the forefront of industry trends and best practices. Your leadership will be crucial in driving the success of Twilio's communications business in the Asia-Pacific region.

What we offer

Twilio offers a remote-first work environment that promotes flexibility and work-life balance. You will be part of a diverse and inclusive team that values collaboration and innovation. Twilio is committed to your professional development, providing opportunities for growth and advancement within the company. You will have access to the latest tools and technologies to help you succeed in your role, as well as a supportive network of colleagues who are passionate about making a global impact through communication solutions.