The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Garching bei München, Bavaria, DEU
Amazon is hiring a CS Delivery Station Liaison to ensure successful deliveries and handle customer inquiries. You'll work directly with customers and logistics teams to resolve delivery issues. This role is ideal for those looking to start their career in customer operations.
You are a proactive individual who enjoys working directly with customers and ensuring their needs are met. You have strong communication skills and are comfortable handling inquiries and resolving issues efficiently. You understand the importance of maintaining accurate records and adhering to operational guidelines to protect customer data. You thrive in a fast-paced environment and are adaptable to changing circumstances, ensuring a smooth customer experience.
In this role, you will be the primary point of contact for customers at one of Amazon's last-mile distribution centers. You will be responsible for contacting customers regarding their deliveries and addressing any issues that arise. You will collaborate with logistics teams and delivery partners to investigate and resolve delivery problems promptly. You will maintain daily, weekly, and monthly records of customer inquiries and ensure compliance with operational instructions. Additionally, you will support internal communication efforts, including creating presentations and contributing to continuous improvement programs.
Amazon offers a dynamic work environment where you can develop your skills in customer operations. You will have the opportunity to work with cutting-edge technology and be part of a team that values customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities within the company.
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