Inventory Control & Quality Assurance Operations Manager , ICQA

Who you are

You have a proven track record in operations management, particularly in inventory control and quality assurance. Your experience includes leading teams in fast-paced environments, ensuring compliance with safety and operational standards, and driving continuous improvement initiatives. You are adept at analyzing data to identify root causes of issues and implementing effective solutions. Your leadership style fosters a culture of accountability and customer obsession, motivating your team to achieve high performance.

You possess strong analytical skills, allowing you to measure quality and inventory integrity effectively. You are comfortable reviewing customer complaints and defect data, developing action plans to mitigate future incidents. Your ability to coordinate inventory control maintenance and random counts ensures compliance with established strategies and standards. You understand the importance of adhering to policies and procedures in a high-reward environment.

You are a proactive communicator, capable of providing feedback to the operations management team and collaborating with cross-functional teams to achieve operational excellence. Your commitment to safety programs and compliance creates a secure work environment for all associates. You thrive in dynamic settings and are passionate about creating solutions that enhance operational efficiency.

Desirable

Experience in a fulfillment or logistics environment is a plus, as is familiarity with SOX compliance. You may have a background in data analysis tools or methodologies that support inventory management and quality assurance processes.

What you'll do

As the ICQA Operations Manager, you will take ownership of the inventory control and quality assurance processes within the fulfillment center. Your primary responsibility will be to ensure that all operations adhere to safety and compliance standards while maintaining high levels of inventory accuracy. You will coordinate and oversee inventory control maintenance, conducting random counts in alignment with network strategies.

You will measure quality and inventory integrity, providing proactive feedback to the operations management team to drive improvements. Analyzing customer complaints and defect data will be a key part of your role, allowing you to develop action plans that reduce future incidents and enhance customer satisfaction. You will lead root cause analysis efforts to identify and address inventory deviations, ensuring that corrective actions are implemented effectively.

In this role, you will collaborate closely with various teams within the fulfillment center, fostering a culture of teamwork and accountability. You will participate in safety programs and compliance initiatives, ensuring that all associates work in a safe environment. Your leadership will be crucial in achieving operational goals and delivering exceptional service to customers.

What we offer

Amazon offers a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a dynamic team that values innovation and efficiency, contributing to the success of one of the world's leading e-commerce companies. Join us in making a significant impact on our operations and customer experience.