Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members. Your bilingual skills in English and Spanish enable you to connect with a diverse range of customers, ensuring they feel valued and understood. You are passionate about helping others and enjoy listening to their needs, which is essential in fostering loyalty and satisfaction among members. You thrive in an inclusive environment where diverse perspectives are celebrated, and you are eager to contribute to a team that values equity and belonging.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a unique member service experience. You will engage with members at various touchpoints, listening to their concerns and providing assistance to help them achieve their financial goals. Your role will involve answering inquiries, resolving issues, and ensuring that members feel supported throughout their journey with Oportun. You will work closely with your team to share insights and improve service delivery, contributing to a culture of continuous improvement. Your efforts will directly impact the satisfaction and loyalty of our members, making a meaningful difference in their financial lives.

What we offer

Oportun provides a supportive work environment that encourages personal and professional growth. You will be part of a mission-driven organization that is committed to delivering affordable credit to those left out of the financial mainstream. We celebrate our inclusive culture through various employee resource groups and initiatives that promote diversity and equity. Additionally, you will have access to training and development opportunities to enhance your skills and advance your career within the company. Oportun values its employees and strives to create a workplace where everyone feels a sense of belonging and purpose.