Senior Product Manager

Who you are

You have 5+ years of experience in product management, particularly in developing AI-powered solutions that enhance customer interactions. Your strong technical expertise in AI and machine learning allows you to bridge the gap between technical teams and business objectives. You thrive in collaborative environments, working closely with cross-functional teams to define product requirements and prioritize features. You are passionate about innovation and have a proven track record of delivering high-impact products in fast-paced settings. Your ability to think strategically while executing hands-on is a key asset in your role. You understand the importance of diversity and inclusion in fostering a creative and productive workplace.

Desirable

Experience with automated quality management systems and agentic AI platforms is a plus. Familiarity with cloud contact center software will help you navigate the industry landscape effectively. You are comfortable conducting competitive analysis and market research to inform product strategies. Your communication skills enable you to articulate complex ideas clearly to stakeholders at all levels.

What you'll do

In this role, you will define and execute product strategies for agentic quality management solutions that align with Five9's business objectives and customer needs. You will collaborate closely with engineering, design, and go-to-market teams to ensure successful delivery of AI agent capabilities. Your responsibilities will include conducting competitive and market analysis to identify opportunities for innovation. You will prioritize features based on customer feedback and business impact, ensuring that the product roadmap reflects the needs of users. You will lead cross-functional meetings to align teams on product goals and timelines, fostering a culture of collaboration and accountability.

You will also be responsible for tracking product performance metrics and iterating on features based on user feedback and data analysis. Your role will involve mentoring junior product managers and contributing to the overall product management strategy at Five9. You will engage with customers to gather insights and validate product concepts, ensuring that the solutions developed truly meet their needs. Your leadership will be crucial in driving the success of AI-powered quality management innovations that transform the contact center industry.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive and grow. You will have the opportunity to work with cutting-edge technologies and contribute to meaningful projects that impact customer experiences worldwide. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to revolutionize customer interactions through innovative solutions and a team-first culture.