Project Manager

Who you are

You have a proven track record in project management, ideally with experience in customer-facing roles where you have successfully led deployments from start to finish. Your ability to communicate effectively and manage expectations is key to your success. You are detail-oriented and organized, ensuring that every aspect of the deployment process is handled with care. You thrive in collaborative environments and are eager to work with cross-functional teams to achieve shared goals. Your ambition drives you to exceed expectations, and you possess a strong desire to help customers succeed. You are adaptable and can navigate challenges with a positive attitude, always looking for solutions that benefit both the customer and the company.

Desirable

Experience in the tech industry or with AI-driven platforms is a plus, as is familiarity with deployment methodologies. You are comfortable using project management tools to track progress and communicate with stakeholders. A background in customer success or support can enhance your ability to understand client needs and deliver exceptional service.

What you'll do

As a Project Manager at Dialpad, you will take ownership of the deployment process for our customers, guiding them through each step to ensure a smooth transition to our platform. You will lead initial calls to understand customer requirements and set clear expectations for the deployment timeline. Throughout the engagement, you will manage all aspects of the deployment, coordinating with internal teams to ensure that customer needs are met. Your role will involve regular check-ins with clients to address any concerns and provide updates on progress. You will also gather feedback to continuously improve our deployment methodology and enhance the customer experience. Your success will be measured by customer satisfaction and the effectiveness of the deployment process.

What we offer

At Dialpad, we foster a culture of collaboration and innovation, where every employee is encouraged to contribute ideas and drive improvements. You will have the opportunity to work with a talented team dedicated to transforming customer communications through AI. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to make every conversation matter and help businesses build stronger connections with their customers.