Technical Account Manager (Customer Success Manager)

Who you are

You are a seasoned account management and technical resolution professional with a proven track record in exceeding customer expectations. With a client-centric approach, you understand the importance of building strong, collaborative relationships with clients, fostering trust and long-term partnerships. You possess deep knowledge of technical products and services, enabling you to troubleshoot client issues effectively and optimize their solutions. Your ability to deliver exceptional service is complemented by your experience in collaborating across internal teams to provide clients with the support they need. You thrive in environments where you can leverage your technical expertise to drive client success and satisfaction.

Desirable

Experience in a similar role within the technology sector is a plus, as is familiarity with customer success metrics and strategies. A background in technical support or account management will enhance your ability to succeed in this position.

What you'll do

As a Technical Account Manager at NICE, you will be responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. You will act as a trusted advisor for key clients, helping them overcome issues and succeed in their business using our technology and services. Your role will involve expanding clients' usage of our products and ensuring they remain long-term, loyal customers. You will collaborate effectively with internal teams to deliver exceptional service and support, ensuring that client needs are met promptly and efficiently. Your technical expertise will be crucial in troubleshooting client issues and optimizing their solutions, ultimately driving client success and satisfaction.

What we offer

At NICE, we offer an ambitious and dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values excellence and strives to exceed expectations. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us in making a significant impact in the technology sector and helping our clients achieve their goals.