Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for SPS Associate Advisors.
Key job responsibilities
· Candidate should respond to associate support requests in real time providing education to associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience. Candidate should also liaise with other departments such as Customer Service, Business Teams, stakeholders from different Market places, Merchant Investigations, or Payments teams as required to resolve stakeholder issues and questions.
· Candidate should display high energy, with passion for technical and process proficiency and a drive to be a relentless advocate for the Seller/Vendor and Associate experience. Has clear understanding of the SPS Ops Support team and how to get things done through formal channels and informal networks. Deep knowledge base in several platforms and specialties with the ability to share that knowledge with others. Willingness to take ownership and offer solutions to ensure a perfect interaction for Selling Partners. The ideal candidate will have the ability to provide just in time coaching and corrective guidance with a focus on building self-sufficiency and accountability in the associate team.
· Candidate should also possess great deep dive skills to identify the root cause on audits/project or ACES related work.
About the team
Ops Support team is a part of Partner Support & Solutions (PSAS). We provide operational support to various internal departments which are dependent on Selling partner catalog & Selling partner outreach. We ensure business continuity by solutions and support through trouble tickets. Ops Support team provides support to NA(US and CA), EMEA(UK, FR, DE, IT, ES, AE and KSA), APAC (IN, AU and SG) regions. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Should be a graduate with minimum 2-3 years of contact handling experience in Selling Partner Support. · Demonstrates ability to analyze data, using the data to drive decision making. · Fosters a positive team environment and collaboration within the AA network. · Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. · Demonstrates effective, clear and professional written and oral communication. · Strong prioritization and time management skills, with a high degree of flexibility. · Ability to embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. · Demonstrates effective communication, composure, and professional attitude. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Performance should be in good standing in last two performance cycles. · Candidate should not be on any active performance or behavior related plan. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
