Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within a software or technology environment. Your experience has equipped you with the ability to understand customer needs and translate them into actionable strategies that drive product adoption and retention. You excel in building relationships and have a knack for advocating for customer needs within your organization. You are data-driven and can analyze customer metrics to identify opportunities for improvement and growth. You thrive in collaborative environments, working closely with sales, onboarding, product, and support teams to ensure a seamless customer experience. You are passionate about helping customers achieve their business outcomes and are committed to delivering world-class service.

Desirable

Experience in inventory management software or related fields would be a plus. Familiarity with customer success metrics and tools can enhance your effectiveness in this role. A background in sales or product management can also be beneficial as you work cross-functionally to drive customer success initiatives.

What you'll do

As a Customer Success Manager at Cin7, you will be the strategic partner for our customers, guiding them through their lifecycle from post-onboarding to expansion. Your primary focus will be on ensuring customers achieve measurable business outcomes, which will directly influence retention and growth. You will work closely with customers to understand their goals and challenges, helping them unlock the full potential of our platform. You will advocate for customer needs within the organization, collaborating with sales, onboarding, product, and support teams to remove barriers and enhance the customer experience. Your role will involve analyzing customer data to track product adoption and identify opportunities for improvement. You will also be responsible for developing and executing customer success plans tailored to individual customer needs, ensuring they receive the support necessary to thrive. Your efforts will contribute to building long-term customer loyalty and satisfaction, reinforcing Cin7's commitment to world-class service.

What we offer

At Cin7, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with a diverse team of professionals who are dedicated to empowering product sellers. We provide ongoing training and development opportunities to help you grow in your career. Our culture emphasizes collaboration, innovation, and a commitment to excellence, ensuring that you have the resources and support needed to succeed in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.