Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Mohali, IND
Zscaler is hiring a Senior Manager for their IT Helpdesk to lead a team focused on providing exceptional support and enhancing customer experience. This role requires strong leadership skills and a background in IT support management.
You have a proven track record in IT support management, with at least 5 years of experience leading teams in a fast-paced environment. Your expertise in troubleshooting and resolving technical issues is complemented by your ability to foster a collaborative team culture. You understand the importance of customer satisfaction and are driven to enhance the user experience through effective support strategies. Your strong communication skills enable you to articulate complex technical concepts to non-technical stakeholders, ensuring clarity and understanding across the organization. You thrive in environments that value transparency and constructive debate, and you are committed to building high-performing teams that deliver results. You are adaptable and can navigate the challenges of a rapidly evolving technology landscape, always seeking innovative solutions to improve service delivery.
Experience with cloud-based IT solutions and cybersecurity principles would be a significant advantage. Familiarity with ITIL frameworks and service management best practices is also desirable, as is a background in managing helpdesk operations in a global context.
As the Senior Manager of IT Helpdesk at Zscaler, you will lead a dedicated team responsible for providing top-notch technical support to our users. You will develop and implement support strategies that align with our company's mission of enhancing customer experience and operational efficiency. Your role will involve overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. You will collaborate closely with other departments to identify areas for improvement and implement solutions that enhance service delivery. Additionally, you will be responsible for training and mentoring your team, fostering a culture of continuous learning and professional development. You will analyze support metrics to identify trends and areas for improvement, using data-driven insights to inform your strategies. Your leadership will be crucial in maintaining high levels of customer satisfaction and operational excellence.
At Zscaler, we offer a dynamic work environment where your contributions will have a meaningful impact on our customers and the cybersecurity landscape. You will be part of a culture that values collaboration, accountability, and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of cybersecurity and making a positive difference on a global scale.
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