Provider Experience Specialist (Detroit)

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to communicate effectively and build relationships is key to your success in this role. You thrive in collaborative environments and are eager to contribute to a mission-driven organization. You have experience in customer service or a related field, and you are comfortable upselling features to meet customer needs. You are adaptable and can navigate complex situations with ease, always keeping the customer at the forefront of your efforts.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering exceptional customer service to our provider accounts. You will be responsible for understanding the needs of our providers and offering tailored solutions that enhance their experience with our platform. Your ability to upsell features will be evaluated, and you will work diligently to foster authentic connections with our customers. You will collaborate with various teams to ensure that our providers receive the support they need to succeed. Your contributions will directly impact our mission to empower patients and improve the healthcare experience.

What we offer

At Zocdoc, we are committed to creating a work environment that is inclusive and free from discrimination. We value diversity and encourage applicants from all backgrounds to apply. You will be part of a team that is passionate about making a difference in healthcare. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform the healthcare experience for patients and providers alike.