Business Specialized Enforcement Ops (B-SEO) Specialist

Who you are

You have a strong background in managing escalations and navigating complex global legal issues — your experience allows you to effectively handle sensitive situations and enforce community standards. You thrive in ambiguous environments, quickly implementing solutions and activating partners as needed. Your communication skills are top-notch, enabling you to provide clear updates to various stakeholders during high-priority escalations. You are a team-oriented problem solver who builds relationships and works well under pressure, ensuring that user trust is maintained across platforms.

Desirable

Experience in crisis management or risk assessment is a plus, as is familiarity with social media policies and regulations. You understand the landscape of free expression on the Internet and can navigate the challenges that arise in this space. A background in data analysis or user behavior insights would also be beneficial, as it complements your ability to develop solutions to user issues.

What you'll do

As a B-SEO Specialist, you will be part of the Global Response team, responding to real-time crises and proactively identifying emerging risks. Your role involves conducting risk-related investigations and assessing how to best benefit the community. You will manage escalations surrounding Facebook’s policies and procedures, ensuring that complex global legal issues are addressed effectively. Your work will directly impact the enforcement of Community Standards and Advertiser & Commerce Policies, helping to mitigate risks associated with these areas. You will collaborate with various teams to develop solutions that protect users and decrease negative engagement on the site. Your insights into user behavior will help inform strategies that strengthen user trust on Facebook and Instagram.

What we offer

Meta provides a dynamic work environment where you can make a significant impact on user trust and safety. You will have the opportunity to work with a diverse team of professionals dedicated to addressing complex issues in real-time. The role offers a chance to grow your skills in crisis management and risk assessment while contributing to the safety and integrity of one of the world's largest social media platforms. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.