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Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • India, Multiple Locations, Multiple Locations
Microsoft is hiring a Senior Technical Support Engineer to troubleshoot and solve complex customer technical issues. This role is essential for delivering a seamless support experience and requires strong problem-solving and collaboration skills.
You have a strong background in technical support, with experience in troubleshooting and resolving complex customer issues. Your problem-solving skills are top-notch, allowing you to quickly identify and address technical challenges. You thrive in a collaborative environment, working closely with customers and internal teams to ensure a seamless support experience. You are passionate about customer success and are eager to leverage Microsoft’s AI technology to enhance service delivery. Your technical proficiency is complemented by excellent communication skills, enabling you to convey complex information clearly and effectively.
Experience with Microsoft products and services is a plus, as it will help you understand customer needs better. Familiarity with AI technologies and their application in customer support can set you apart. A proactive approach to learning and adapting to new technologies will be beneficial in this role.
As a Senior Technical Support Engineer, you will own the troubleshooting process for complex technical issues faced by customers. You will be responsible for diagnosing problems, providing solutions, and ensuring customer satisfaction through effective communication and follow-up. Your role will involve collaborating with cross-functional teams to drive alignment and execution in support processes. You will also have the opportunity to contribute to the development of support strategies that leverage Microsoft’s AI capabilities, enhancing the overall customer experience. Your work will directly impact customer success, helping them achieve more from their Microsoft investments.
Joining Microsoft means being part of a diverse and inclusive culture that values your contributions. You will have access to professional development opportunities that will help you grow your career. The company is committed to empowering its employees, providing the tools and resources needed to succeed. You will be part of a team that is dedicated to delivering exceptional customer experiences, making a meaningful impact in the lives of users worldwide. Microsoft offers competitive compensation and benefits, ensuring that you are rewarded for your hard work and dedication.
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