Senior Product Manager, Customer Management Platform

Who you are

You have a strong background in product management, ideally with 5+ years of experience in developing and managing platforms that enhance customer engagement and lifecycle management. You understand the importance of user journeys and have a knack for synthesizing complex needs into actionable product designs. Your experience includes collaborating with cross-functional teams, particularly in technology and engineering, to drive product success. You are passionate about wellness and technology, and you thrive in environments that foster innovation and curiosity. You possess excellent communication skills, enabling you to articulate product visions and strategies effectively to stakeholders. You are results-oriented and have a proven track record of delivering impactful solutions that enhance user experiences.

Desirable

Experience in the wellness or fitness industry is a plus, as is familiarity with CRM systems and customer management platforms. You may also have experience with data-driven decision-making processes and A/B testing methodologies, which can further enhance your contributions to the team.

What you'll do

As the Senior Product Manager for the Customer Management Platform, you will take ownership of a critical component of Playlist’s platform, focusing on enabling wellness businesses to effectively track their customers from prospect to active member. You will engage with product and engineering leaders to understand the necessary journeys that the lifecycle management platform must facilitate. Your role will involve synthesizing these needs into a cohesive platform design that enhances user experience and drives customer acquisition for small businesses globally. You will be responsible for defining the product roadmap, prioritizing features, and ensuring alignment with business goals. You will also collaborate closely with marketing and sales teams to ensure that the platform meets market needs and supports business growth. Your work will directly impact the ability of thousands of wellness entrepreneurs to deliver exceptional experiences to their customers.

What we offer

Mindbody offers a collaborative and innovative work environment where you can make a significant impact on the wellness industry. You will have the opportunity to work with a passionate team dedicated to enhancing wellness through technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in reshaping the role of technology in fostering meaningful connections and experiences in the wellness space.