Sr. ProServe Account Executive, WWPS, ProServe EDUSLG

Who you are

You have 5+ years of experience in sales within the technology or consulting sector, demonstrating a strong ability to translate technical concepts into business value for customers. Your background equips you with the skills necessary to engage new and existing customers effectively, focusing on understanding and defining their business outcomes. You excel in building trust and managing customer relationships, ensuring that you are the primary point of contact for clients throughout their journey with AWS Professional Services.

Your proficiency in business development is complemented by your experience in executing sales methodologies and managing CRM systems. You possess strong analytical and problem-solving skills, allowing you to navigate complex customer needs and deliver tailored solutions. Your project management abilities enable you to oversee multiple engagements simultaneously, ensuring that all customer expectations are met or exceeded.

You are a dynamic individual who thrives in a collaborative environment, working closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants. You understand the importance of customer satisfaction and are committed to delivering the agreed business outcomes as outlined in Statements of Work (SOWs). Your ability to stay connected with customers post-project launch is crucial in maintaining long-term relationships and driving future business growth.

Desirable

Experience in hybrid cloud operations and distributed architecture is a plus, as it will enhance your ability to engage with customers on transformative projects. Familiarity with AWS Professional Services offerings will also be beneficial in identifying applicable solutions for clients. A strong network within the technology sector can further support your success in this role.

What you'll do

As a Senior ProServe Account Executive at Amazon Web Services, you will be responsible for engaging customers in transformative IT projects that involve IT strategy, distributed architecture, and hybrid cloud operations. Your primary focus will be on understanding customer needs and defining business outcomes, ensuring that you build trust and rapport with clients. You will work closely with ProServe Cloud Architects and Engagement Managers to drive customer success and business growth.

Your role will involve creating proposals and securing customer signoff on Statements of Work (SOWs). You will leverage your experience in selling services to articulate the value of AWS Professional Services offerings to potential clients. Following project launch, you will maintain communication with customers to ensure that the agreed business outcomes are being delivered as outlined in the SOW.

You will be measured against key performance metrics, including Revenue, Billable Bookings, and customer satisfaction (CSAT). Your ability to execute sales methodologies and manage CRM systems will be critical in achieving these goals. You will also be expected to analyze customer feedback and performance data to continuously improve service delivery and customer engagement strategies.

What we offer

At Amazon, we offer a competitive compensation package that includes equity, sign-on payments, and a full range of medical, financial, and other benefits. You will have the opportunity to work in a collaborative environment with a global team of experts dedicated to helping customers realize their desired business outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team. Join us in shaping the future of cloud computing and making a significant impact on our customers' success.