Revolutionizing transportation with autonomous driving
Waymo, a subsidiary of Alphabet Inc., is at the forefront of autonomous driving technology, operating robotaxis in cities like Phoenix, San Francisco, and Los Angeles. With over 10 million fully driverless rides and more than 100 million miles driven, Waymo is transforming transportation. The compan...
Waymo offers comprehensive medical, dental, and vision insurance for employees and their dependents, along with commuter benefits and onsite wellness ...
Waymo fosters a culture of innovation and safety, focusing on the real-world application of autonomous technology. The company values diversity and in...
Waymo • Austin, TX, USA; San Antonio, TX, USA
Waymo is seeking a Demand Operations Program Manager to oversee community sentiment and service quality in Texas markets. This role involves ensuring a positive presence in the community and requires strong operational management skills.
You have a background in operations management, ideally with experience in community engagement and service quality oversight. Your ability to analyze community sentiment and implement strategies to enhance service delivery is key to your success in this role. You understand the importance of maintaining a positive company image and are skilled at minimizing disruptions in service. You thrive in collaborative environments and value diverse perspectives, which helps you foster strong relationships within the community and your team.
Experience in the autonomous vehicle industry or technology sector is a plus. Familiarity with data analysis tools and community engagement strategies will enhance your effectiveness in this position. You are proactive in identifying potential issues and are adept at developing solutions that align with company goals and community needs.
As the Demand Operations Program Manager, you will be responsible for monitoring community sentiment and ensuring that Waymo maintains a positive presence in Texas. You will collaborate with various teams to implement operational strategies that enhance service quality and community engagement. Your role will involve analyzing feedback from riders and community members to identify areas for improvement and to develop initiatives that address these concerns. You will also work closely with the operations team to ensure that service disruptions are minimized and that the community is informed about Waymo's services and initiatives.
In addition, you will be tasked with reporting on community sentiment trends and operational performance metrics to senior management. Your insights will help shape Waymo's approach to community relations and service delivery. You will engage with local stakeholders and represent Waymo at community events to build relationships and promote the company's mission. Your ability to communicate effectively and advocate for the community's needs will be crucial in this role.
Waymo offers a competitive salary range of $101,000—$127,000 USD, along with eligibility for an annual bonus program and equity incentive plan. You will be part of a company that values collaboration and innovation, with a commitment to improving access to mobility through autonomous driving technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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