Empowering learners through accessible online education
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Udemy • Remote, India
Udemy is seeking a Senior Technical Account Manager to help define the future of learning. You'll leverage your technical expertise to build strong relationships with key accounts and ensure client satisfaction. This role requires a deep understanding of Udemy products and excellent customer relationship management skills.
You have a strong background in technical account management, with a focus on building and maintaining trust-based relationships with key accounts. Your ability to communicate complex technical concepts to both technical and non-technical stakeholders is essential. You thrive in environments where you can proactively address client needs and serve as a strategic advisor. You understand the importance of aligning client business objectives with the solutions you provide, ensuring that their experience with Udemy is seamless and impactful.
Your problem-solving skills are top-notch, allowing you to troubleshoot issues effectively and provide timely resolutions. You are comfortable working in a remote setting and are willing to travel approximately 30% of the time for client and internal meetings. You are excited about the opportunity to help transform lives through learning and are eager to contribute to Udemy's mission.
Experience in the e-learning industry or familiarity with AI-powered platforms would be a plus. You are adaptable and open to learning new technologies and methodologies that can enhance your effectiveness in this role.
In this role, you will be responsible for understanding and articulating Udemy's product offerings to clients, ensuring they are fully aware of the capabilities and benefits. You will work closely with clients to identify their needs and provide tailored solutions that drive engagement and satisfaction. Your role will involve regular communication with clients to gather feedback and insights, which will help inform product development and enhancements.
You will collaborate with cross-functional teams, including product development and customer support, to ensure that client issues are addressed promptly and effectively. Your insights will be valuable in shaping the future of Udemy's offerings, as you will be on the front lines of client interactions. You will also play a key role in onboarding new clients, guiding them through the initial setup and ensuring they have the resources they need to succeed.
Udemy offers a dynamic work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform lives through learning and help shape the future of education.
We encourage you to apply even if your experience doesn't match every requirement. Your unique background and experiences can add value to our team, and we look forward to hearing from you.
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