Team Lead, Market Operations - Lafayette, LA

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and manage complex logistics. You thrive in a collaborative environment and are passionate about enhancing customer satisfaction through efficient processes. Your experience includes mentoring team members and fostering a positive workplace culture where diverse perspectives are valued. You are adaptable and ready to take on various responsibilities as needed, ensuring that operations run smoothly and effectively.

Desirable

Experience in the automotive industry or a similar fast-paced environment would be a plus. You are familiar with inventory management systems and have a knack for optimizing workflows to improve efficiency. Your strong communication skills enable you to connect with team members and customers alike, ensuring that everyone is aligned and informed.

What you'll do

As the Team Lead for Market Operations at Carvana, you will oversee the daily operations of the market team, ensuring that logistics, inventory quality, and customer experiences are managed effectively. You will coordinate with various departments to streamline processes and enhance the overall customer journey. Your role will involve mentoring and developing team members, helping them grow in their roles while also stepping in to assist with various tasks as needed. You will be responsible for managing scheduling, registration paperwork, and community outreach initiatives, ensuring that all aspects of the operation are running smoothly.

You will also analyze operational metrics to identify areas for improvement and implement strategies to enhance efficiency. Your leadership will be crucial in maintaining a high level of customer satisfaction, as you will be the point of contact for resolving any operational issues that arise. You will work closely with other leaders in the organization to align market operations with Carvana's overall mission and goals.

What we offer

At Carvana, we offer a unique work environment that values teamwork and innovation. You will be part of a company that is transforming the car buying experience, and your contributions will directly impact our mission. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in creating a hassle-free way for people to buy and sell cars, and be part of a team that is dedicated to customer satisfaction.