The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Canada
Airbnb is seeking a Senior Customer Support Specialist to provide exceptional service to its community. You'll be responsible for assisting key members with reservation issues, particularly in the Luxe segment. This role requires strong communication and problem-solving skills.
You are a dedicated and enthusiastic individual with a strong commitment to providing exceptional customer service. Your flexibility and hospitality shine through in every interaction, and you possess excellent communication skills that allow you to engage effectively with clients and internal stakeholders. You are analytical and detail-oriented, ensuring that you address customer issues thoroughly and foster strong relationships with users. Your problem-solving abilities enable you to navigate complex situations and deliver high standards of service consistently.
Experience in a customer-facing role, particularly in the hospitality or travel industry, is a plus. Familiarity with premium support services and a passion for enhancing customer experiences will set you apart. You are comfortable using automated tools and AI technologies to streamline processes and improve efficiency.
In this role, you will be on the front lines, directly interacting with customers and addressing their concerns regarding reservations. You will take ownership of cases, ensuring complete resolution while maintaining a positive rapport with our users. Your responsibilities will include managing inquiries from key community members, particularly those in the Luxe segment, and providing tailored support to meet their unique needs. You will collaborate with various internal teams to resolve issues and enhance the overall customer experience. Your role will also involve utilizing automated tools to assist in candidate pre-selection and improve service delivery.
Airbnb offers a full-time position with a competitive salary range of $82,000 to $96,000 CAD annually. You will have the opportunity to work in a dynamic environment that values customer satisfaction and employee engagement. The company provides benefits, including potential bonuses, equity, and Employee Travel Credits, allowing you to experience the services you help provide. Join a team that is committed to creating memorable experiences for guests and hosts alike, and be part of a company that is redefining travel and hospitality.
Apply now or save it for later. Get alerts for similar jobs at Airbnb.
