Implementation Engineer

Who you are

You have a strong technical background with proven experience in managing implementations and integrations — you've successfully guided clients through the entire project lifecycle, ensuring their needs are met with precision and care. Your consultative approach allows you to build strong relationships with clients, understanding their unique challenges and providing tailored solutions. You are motivated by delivering exceptional customer experiences and thrive in environments where you can tackle complex technical challenges. Your understanding of APIs and front-end development is solid, enabling you to communicate effectively with both technical and non-technical stakeholders. You are comfortable leading pre-sales calls and presenting technical solutions to potential clients, showcasing your expertise and the value of the services offered. You have a collaborative mindset, working well within a team to achieve common goals and drive success for both the company and its clients.

Desirable

Experience with payment systems or financial technology is a plus, as it will enhance your ability to understand the specific needs of our clients in this sector. Familiarity with various integration methods and tools will also be beneficial in this role, allowing you to provide comprehensive support throughout the implementation process.

What you'll do

As an Implementation Engineer at Adyen, you will be the primary point of contact for our largest merchants globally, managing new implementations and enhancements for existing customers. You will consult with clients to understand their requirements, troubleshoot issues, and guide them through the design, development, testing, and launch phases of their projects. Your role will involve collaborating closely with technical teams to ensure that integrations are scalable and meet the high standards expected by our clients. You will also be responsible for conducting pre-sales calls, where you will present our solutions and demonstrate how they can meet the needs of potential clients. Throughout the project lifecycle, you will prioritize customer satisfaction, ensuring that clients feel supported and informed at every step. Your ability to communicate complex technical concepts in an accessible manner will be crucial in building trust and rapport with clients.

What we offer

At Adyen, we foster a culture of ambition and support, providing our employees with the tools and opportunities they need to succeed. You will work in a collaborative environment where your contributions are valued, and you will have the chance to tackle unique technical challenges at scale. We offer a competitive salary range of $115,000 to $190,000, reflecting the importance of this role within our organization. Our office in San Francisco is designed for in-person collaboration, and we believe that working together in a shared space enhances creativity and teamwork. Join us at Adyen, where you can make a meaningful impact in the financial technology space and help businesses achieve their ambitions faster.