Consultant: Product Support Specialist (LATAM – Brazil)

Who you are

You have experience in product support, ideally within technology or software environments, and possess strong communication skills to effectively assist customers. You are adaptable and eager to learn, ready to engage with a diverse range of clients and their needs. You thrive in a remote-first culture and are comfortable collaborating with global teams to deliver exceptional support. You understand the importance of customer education and are willing to contribute to onboarding processes as required. You are detail-oriented and can manage multiple tasks efficiently while maintaining a focus on customer satisfaction.

What you'll do

As a Product Support Consultant at DroneDeploy, you will primarily focus on providing reactive product support to our clients, ensuring they have the best experience with our platform. You will work closely with the global Support team to troubleshoot issues and provide timely solutions. Additionally, you will have opportunities to contribute to customer onboarding and education initiatives, helping users understand the full capabilities of our technology. You will collaborate with cross-functional partners to identify areas for improvement in our support processes and contribute to the development of resources that enhance user experience. Your role will involve engaging with customers to gather feedback and insights, which will inform product enhancements and support strategies.

What we offer

At DroneDeploy, we foster a culture of innovation and impact, where your contributions will directly influence our mission to empower field teams with cutting-edge technology. We offer flexible schedules and family-friendly benefits, ensuring a work-life balance that suits your needs. Our commitment to personal and professional growth means you will have access to opportunities for advancement within the company. Join us in a supportive environment where diverse perspectives drive smart decisions and where you can be part of something ambitious and transformative.