Software Engineering Manager, AI Agents

Who you are

You have a proven track record of leading engineering teams, with at least 5 years of experience in software development and management. Your background includes building scalable systems and a deep understanding of AI technologies — you thrive in environments where you can drive innovation and foster team growth. You are committed to creating a diverse and inclusive workplace, recognizing that varied perspectives lead to better solutions.

Your technical expertise spans cloud technologies and AI frameworks, enabling you to guide your team in developing robust AI agents that directly support customer needs. You are adept at translating complex technical concepts into actionable strategies, ensuring your team remains focused on delivering high-quality results. You possess excellent communication skills, allowing you to collaborate effectively with cross-functional teams and stakeholders.

You are passionate about mentoring and developing talent within your team, providing guidance and support to help engineers grow in their careers. You understand the importance of fostering a collaborative culture where team members feel empowered to share ideas and take ownership of their work. You are excited about the opportunity to work at the intersection of technology and customer experience, driving meaningful impact through your team's efforts.

Desirable

Experience with AI-driven customer solutions or platforms is a plus, as is familiarity with Cloudflare's technology stack. You are open to exploring new technologies and methodologies that can enhance your team's performance and the solutions you deliver.

What you'll do

As the Software Engineering Manager for AI Agents at Cloudflare, you will lead a team dedicated to building and deploying AI solutions that enhance customer interactions. Your role will involve overseeing the development process, ensuring that your team has the resources and support needed to succeed. You will work closely with product managers and other stakeholders to define project goals and deliverables, aligning your team's efforts with the company's mission to build a better Internet.

You will be responsible for establishing best practices in software development, including code reviews, testing strategies, and deployment processes. Your leadership will guide your team in creating scalable and efficient AI agents that provide real value to customers from day one. You will also play a key role in hiring and developing talent, fostering a culture of continuous learning and improvement within your team.

In addition to technical leadership, you will engage with customers to understand their needs and gather feedback on your team's solutions. This customer-centric approach will help you prioritize features and enhancements that drive user satisfaction and engagement. You will also collaborate with other engineering teams to integrate AI capabilities into existing products and services, ensuring a seamless experience for users.

What we offer

At Cloudflare, you will be part of a mission-driven company that values innovation and inclusivity. We offer a competitive salary and benefits package, along with opportunities for professional development and growth. You will work in a hybrid environment, allowing for flexibility while still fostering collaboration with your team. Join us in our commitment to building a better Internet and making a positive impact on millions of users worldwide.