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Google • Hyderabad, Telangana, India, Gurugram, Haryana, India
Google is seeking a Quality Control Manager to oversee customer support operations and manage logistics relationships. You'll leverage skills in SQL, AI, and LEAN methodologies to drive quality processes and efficiencies. This role requires 5+ years of experience in operations management.
You have a Bachelor's degree in Business, Logistics, Operations, Engineering, or a related field, along with equivalent practical experience. With at least 5 years of experience managing warehousing and supply chain operations, you have a proven track record of supervising and managing third-party logistics relationships. Your analytical skills shine through your experience in data analysis and generating business insights to guide decisions. You hold certifications in Operations Six Sigma, COPC, or LEAN, and possess knowledge of digital marketing and programmatic advertising fundamentals. Your familiarity with Artificial Intelligence and Machine Learning tools enhances your ability to drive innovative solutions in customer support.
An MBA or Master's degree would be a plus, as would additional experience in analyzing data to inform business strategies. You are comfortable working with SQL and have a strong understanding of how to leverage data for operational improvements.
As a Quality Control Manager at Google, you will lead complex, multi-disciplinary projects from inception to completion. You will coordinate with stakeholders to plan requirements, manage project schedules, identify risks, and maintain clear communication with cross-functional partners. Your role will involve tracking successes, identifying root-cause problems in design and execution, and ensuring that your initiatives have a measurable business impact. You will be responsible for process re-engineering to deliver efficiencies and quality outcomes, driving standardization across delivery regions to ensure consistency in experiences and Key Performance Indicators (KPIs). Your work will span multiple offices and time zones, requiring you to manage diverse teams and maintain alignment on project goals.
At Google, you will be part of a team that builds products aimed at creating opportunities for everyone. You will have the chance to work in an environment that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. You will have access to resources and support to help you grow in your career while making a significant impact on our operations and customer support processes.
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