The smart workspace for seamless collaboration
Dropbox, headquartered in Mission Bay, San Francisco, CA, is a leading cloud storage and collaboration platform with over 700 million registered users. Since its IPO in 2018, Dropbox has raised $607.4 million in funding and employs over 1,000 people. The company has transitioned from traditional fil...
Dropbox offers comprehensive medical, dental, and vision coverage, along with a generous PTO policy allowing up to four consecutive weeks off. Employe...
Dropbox fosters a culture of innovation and adaptability, focusing on transforming from a storage provider to a collaborative workspace. The company e...
Dropbox • Remote - Poland
Dropbox is hiring a Senior ServiceNow Engineer to lead the design and maintenance of their enterprise service management platform. You'll work on advanced workflows and integrations while mentoring junior engineers. This role requires hands-on experience with ServiceNow and a strong foundation in ITIL processes.
You have extensive experience in ServiceNow development, with a strong foundation in IT Service Lifecycle (ITIL) processes — you understand how to build and optimize workflows that enhance service management across various business functions. Your ability to work independently while collaborating with cross-functional teams makes you an ideal candidate for this role.
You are skilled in designing and implementing complex integrations with third-party systems and enterprise applications — your technical expertise allows you to make informed decisions that ensure best practices, scalability, and security in all configurations and customizations. Mentoring junior engineers is something you enjoy, as you believe in sharing knowledge and shaping the next generation of talent.
You thrive in environments where you can influence architectural direction and partner with enterprise architects and business stakeholders — your collaborative nature helps you define and deliver high-impact ServiceNow solutions that meet critical business needs. You are proactive in identifying opportunities for improvement and optimization within the platform.
As a Senior ServiceNow Engineer at Dropbox, you will lead the design, building, and maintenance of the enterprise service management platform — your role will involve developing advanced workflows and implementing complex integrations that enhance the capabilities of the IT Service Management platform and related modules. You will take ownership of technical design decisions and oversee configuration efforts, ensuring that all solutions adhere to best practices.
You will collaborate closely with service owners, architects, and business partners to understand their needs and translate them into effective ServiceNow solutions — your ability to communicate technical concepts to non-technical stakeholders will be crucial in this role. Additionally, you will mentor junior engineers through code reviews and provide technical guidance to help them grow in their careers.
Your responsibilities will also include optimizing existing workflows and business rules, as well as developing UI components and automation features that improve user experience and operational efficiency. You will be expected to stay updated on the latest ServiceNow features and best practices, ensuring that Dropbox remains at the forefront of enterprise service management.
At Dropbox, you will be part of a dynamic team that values innovation and collaboration — we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work remotely from Poland, allowing for a flexible work-life balance. We offer competitive compensation, including a salary range of 255,000 zł to 345,000 zł PLN, reflecting your skills and experience. Join us in shaping the future of service management at Dropbox.
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