Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members. Being bilingual in English and Spanish is essential for effective communication with our diverse member base. You are passionate about listening, helping, and connecting with people at all touchpoints, ensuring that every interaction is positive and impactful. You thrive in an inclusive environment where diverse perspectives are valued, and you are eager to contribute to a culture of belonging.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a unique member service experience. You will engage with members to understand their needs and provide tailored solutions that align with their financial goals. Your role will involve assisting members with inquiries, guiding them through our services, and ensuring they feel valued and supported. You will collaborate with your team to share insights and improve service delivery, contributing to the overall success of Oportun's mission to provide affordable credit to those left out of the financial mainstream.

What we offer

Working at Oportun means being part of a mission-driven fintech company that values diversity, equity, and inclusion. You will enjoy a supportive work environment where your contributions are recognized and celebrated. Oportun offers competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is dedicated to making a positive impact in the lives of our members, helping them achieve their financial aspirations.