Project Manager - Case Management

Who you are

You are a highly organized and proactive individual with a strong background in project management. You have experience leading complex projects and managing customer relationships effectively. Your exceptional communication skills allow you to serve as the primary point of contact for customers, ensuring they are informed and satisfied throughout the project lifecycle. You are dedicated to exceeding customer expectations and are comfortable addressing sourcing challenges as they arise. You thrive in collaborative environments and are willing to support your team during peak periods, stepping in as a deputy for leadership when needed.

Desirable

Experience in case management or similar roles is a plus. Familiarity with multi-supplier environments and large-scale project execution will enhance your ability to succeed in this position. A background in manufacturing or supply chain management can also be beneficial, as it will provide you with insights into the challenges faced in this industry.

What you'll do

In this role, you will take full ownership of large orders, driving the successful execution of complex customer projects. You will ensure adherence to timelines, quality standards, and customer specifications, making sure that every detail is managed effectively. Your responsibilities will include maintaining clear visibility throughout the production process and proactively communicating with customers about their orders. You will work closely with multiple suppliers to coordinate efforts and resolve any issues that may arise during production. Your ability to manage relationships and expectations will be crucial in delivering successful outcomes for your customers.

You will also contribute to the broader team by providing support during peak periods, helping to manage workloads and ensuring that all projects are on track. Your role will involve collaborating with various stakeholders, including suppliers and internal teams, to facilitate smooth operations and enhance customer satisfaction. You will be expected to identify areas for improvement and implement solutions that streamline processes and enhance efficiency.

What we offer

Xometry offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work on impactful projects that connect innovative ideas with manufacturing capabilities. We value collaboration and encourage our team members to share their insights and contribute to our mission of transforming the manufacturing industry. Join us and be part of a team that is dedicated to excellence and customer satisfaction.