Empowering ecommerce with seamless subscription management
Recharge is the leading subscription management platform for ecommerce brands, empowering over 20,000 merchants to manage more than 100 million subscribers. Headquartered in Los Angeles, Recharge offers a suite of tools including no-code customer portals and dynamic bundles, enabling brands like Blu...
Recharge offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work environment. Employees also benefit from a learning bu...
Recharge fosters a culture of innovation and customer-centricity, focusing on empowering brands through technology. The company values transparency an...
Recharge • Remote
Recharge is seeking an Associate Technical Support Engineer to provide world-class support to online merchants. You'll leverage your technical expertise and customer service skills to resolve issues via live chat, email, and phone. This role is fully remote.
You are an entry-level professional eager to start your career in technical support. You possess strong communication skills, allowing you to convey technical information clearly to both technical and non-technical audiences. Your customer service skills are top-notch, and you thrive in a fast-paced environment where you can help others solve their problems. You are comfortable working in shifts to provide 24/7 support, demonstrating your commitment to customer satisfaction.
Experience in a customer-facing role is a plus, as is familiarity with e-commerce platforms. You have a basic understanding of technical troubleshooting and are willing to learn more about the Recharge platform and its functionalities. A passion for helping others and a desire to grow within the company will set you apart.
In this role, you will be responsible for supporting our customers by answering questions and troubleshooting issues they encounter while using the Recharge platform. You will utilize a “live chat first” approach to engage with merchants, triaging their inquiries and gathering context as needed. When deeper investigations are required, you will transition to email communication to ensure thorough resolution of issues. Your goal is to deliver a world-class support experience that enhances customer retention and satisfaction.
You will work closely with store owners, providing them with the technical assistance they need to successfully manage their subscription businesses. This includes guiding them through the setup process, addressing any concerns they may have, and ensuring they are getting the most out of the Recharge platform. Your role is crucial in helping merchants navigate challenges and achieve their business goals.
Recharge offers a dynamic work environment where you can develop your skills and grow your career in technical support. You will be part of a dedicated Customer Success team that values collaboration and innovation. We provide comprehensive training to ensure you are well-equipped to assist our customers effectively. Additionally, you will have the opportunity to work with a diverse range of brands and contribute to their success in the subscription economy. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.
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