Team Lead, Market Operations

Who you are

You have a proven track record in operations management, ideally with experience in leading teams and driving performance in a fast-paced environment. You thrive on collaboration and are skilled at mentoring and developing team members to achieve their best. Your ability to juggle multiple projects while maintaining a focus on customer satisfaction sets you apart. You bring a unique perspective to the team, valuing diversity of thought and fostering an inclusive atmosphere.

Desirable

Experience in the automotive industry or a similar field is a plus, as is familiarity with market operations and logistics. You are adaptable and ready to step in wherever needed, demonstrating a hands-on approach to leadership.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, ensuring that all operations run smoothly and efficiently. You will lead a team of Customer Advocates, providing guidance and support as they deliver exceptional service to our customers. Your role will involve overseeing market launches, managing logistics, and ensuring that all team members are equipped to meet customer needs. You will also be responsible for developing and implementing strategies to improve operational efficiency and enhance the customer experience.

In this role, you will collaborate closely with other departments to align on goals and drive initiatives that support Carvana's mission. You will monitor performance metrics and provide feedback to your team, fostering a culture of continuous improvement. Your leadership will be key in creating a positive work environment where team members feel valued and motivated to contribute.

What we offer

Carvana offers a unique work culture that emphasizes teamwork and innovation. You will have the opportunity to make a significant impact on the operations of our local hub while being part of a company that is transforming the car buying experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create a hassle-free way for people to buy and sell cars, and be part of a team that values your contributions and perspectives.