The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting • Maintain and configure software systems in staging and production environments • Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance • Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports
Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational excellence
Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS) or GitLab- Experience in networking, large-scale distributed systems or a related field
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile or Scrum environment
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