Streamlining recurring payments for businesses worldwide
GoCardless is a leading fintech company headquartered in Clerkenwell, London, specializing in recurring payments. With over 100,000 businesses relying on its services, GoCardless processes more than $130 billion annually across 30+ countries. The company has raised $634.5 million in funding, includi...
GoCardless offers enhanced maternity, paternity, and shared parental pay, along with 27 days of holiday (excluding bank holidays) and a work-away sche...
GoCardless fosters a culture focused on innovation and efficiency in the subscription economy. The company emphasizes leveraging technology, such as i...
GoCardless • Leeds, UK
GoCardless is seeking a Complaints Specialist to resolve complex issues and provide exceptional service to merchants across multiple regions. This role requires strong problem-solving and communication skills.
You are a sharp and empathetic Complaints Specialist with a knack for problem-solving and investigation. You thrive on listening to users and resolving their issues effectively. Your communication skills allow you to engage with merchants across the UK, Europe, Australia, New Zealand, and North America, ensuring they receive world-class service. You understand that sometimes things don't go as planned, and you are committed to finding solutions that meet the needs of our customers.
In this role, you will work closely with our merchants to address and resolve their complaints, ensuring a smooth and satisfactory experience. You will investigate issues thoroughly, collaborating with various teams to find the best solutions. Your role will involve communicating with customers to understand their concerns and providing timely updates on the status of their complaints. You will also contribute to improving our processes by sharing insights from customer interactions, helping to enhance our service delivery.
At GoCardless, we are committed to supporting our employees and fostering an inclusive work environment. We offer opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation. Our commitment to sustainability and reducing our environmental impact is reflected in our initiatives, and we encourage you to be part of this mission. Join us in making a difference in the world of payments.
Apply now or save it for later. Get alerts for similar jobs at GoCardless.
