Amazon WWOS is seeking a Sr Program Manager who has the ability to develop and implement long-term global shrink reduction strategies for WW operations. Responsible for shrink & LP strategy implementation to safeguard the inventory, assets and profitability on a global scale. The Individual will drive the loss prevention program for Net Cost of Refunds and Concessions (NCRC) for WWOS in close collaboration with specialty investigation team. The NCRC program has following charters: Easy ship seller reimbursement reduction program, Non-Returnable Concessions, and M-CAP (Concessions Abusive Program).
Specific areas of focus include; identification of market trends and associated risks for the business. Prepare and develop workable plans to sustain organizations goals. Drive loss prevention initiatives across regions and business functions through partnership with regional Security and Loss Prevention stakeholders.
Key job responsibilities
Strategy Development: Develop and execute strategy for NCRC programs which aligns with the NCRC business team around concessions and seller reimbursement. Look at End-to-End defect reduction from all the miles that impacts Concession and Seller Reimbursement and derive security related strategies to implement and track it in all the miles.
• Create Region Specific Shrink Metrices and projects for the program along with aligning it with the business: Build, enhance, track, and report metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner for NCRC
• Create expansion opportunities in different geographies after understanding key mechanisms which can be adopted. This requires stakeholder connect and business justification while generating better ROI for other geographies.
• Develop and drive proactive mechanisms/projects to control trending MO in across the network.
• Develop program SOPs which aligns with Legal, NCRC business and mile stakeholders
• Manage complex data streams and identify meaningful, actionable trends
• Have risk assessment across miles for the existing processes, identify gaps and loopholes and drive tech changes and process changes with stakeholders.
• Monitor the program performance with investigation team, understand key challenges and make strategies with investigation managers to drive improvements with the stakeholders
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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