Director, Facility Design Capacity (Service Design Excellence)

Who you are

You are a seasoned leader with a proven track record in operations management, particularly in facility design and service excellence. With over 5 years of experience, you have a deep understanding of how to streamline processes and enhance operational efficiency. You thrive in environments that require a hands-on approach and are not afraid to dive into complex data to derive actionable insights. Your ability to communicate effectively across various teams ensures that everyone is aligned towards common goals. You are passionate about creating exceptional customer experiences and understand the importance of operational excellence in achieving this.

You possess a strategic mindset, capable of developing and implementing innovative solutions that drive business growth. Your analytical skills allow you to assess situations critically and make informed decisions that benefit the organization. You are comfortable working in a fast-paced environment and can adapt quickly to changing circumstances. Your leadership style encourages collaboration and empowers your team to take ownership of their work, fostering a culture of accountability and excellence.

Desirable

Experience in e-commerce or retail operations is a plus, as is familiarity with service design methodologies. You have a knack for identifying opportunities for improvement and are always looking for ways to enhance processes. A background in project management will help you navigate the complexities of this role effectively.

What you'll do

In this role, you will lead the Facility Design Capacity team, focusing on service design excellence initiatives that enhance operational efficiency. You will be responsible for analyzing current processes and identifying areas for improvement, ensuring that all operations align with the company's strategic goals. Your role will involve collaborating with various departments to implement solutions that simplify complex workflows and enhance the customer experience.

You will also be tasked with developing and executing strategies that drive operational excellence across the organization. This includes setting performance metrics, monitoring progress, and making data-driven decisions to optimize processes. You will lead cross-functional teams in executing projects that enhance service delivery and improve overall operational performance.

Your leadership will be crucial in fostering a culture of continuous improvement within the team. You will mentor and guide team members, helping them develop their skills and advance their careers. You will also be responsible for communicating progress and results to senior management, ensuring that all stakeholders are informed and engaged in the process.

What we offer

Coupang offers a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with a talented team of professionals who are passionate about transforming the commerce industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to build the future of commerce and make a significant impact in the industry.