Create stunning videos effortlessly with PlayPlay
PlayPlay is a Paris-based SaaS company that offers an online video creation tool designed for businesses, enabling them to produce high-quality videos without requiring video editing expertise. With $68.5 million in funding from investors like Alven and Idinvest Partners, PlayPlay serves over 5,000 ...
PlayPlay offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees...
PlayPlay fosters a culture of creativity and innovation, emphasizing the importance of video in digital marketing. The company values accessibility in...
PlayPlay β’ Paris
PlayPlay is seeking an Associate Customer Success Manager to join their US Customer Success team based in Paris. You'll work closely with customers to ensure they derive maximum value from the video creation platform. This role requires 1-3 years of Customer Success experience and a passion for helping customers.
You have 1-3 years of experience in Customer Success, ideally within the US market. You possess an entrepreneurial mindset and a genuine passion for helping customers achieve their goals. Your ability to communicate effectively and build relationships will be key in ensuring customer satisfaction and retention. You are adaptable and resilient, ready to tackle challenges as they arise in a fast-paced environment. Your interest in the video industry will help you connect with customers and understand their needs better. You thrive in a collaborative team setting and are eager to contribute to a culture of excellence and transparency.
As an Associate Customer Success Manager, you will be responsible for onboarding new customers and guiding them through the initial stages of using PlayPlay's platform. You will work closely with customers to understand their objectives and help them leverage the platform to achieve tangible business results. Your efforts will directly impact customer retention and reduce churn rates. You will also gather feedback from customers to inform product improvements and enhancements. Collaborating with cross-functional teams, you will ensure that customer needs are met and that they receive the support necessary to succeed. This role will set you up for future growth into higher-touch, strategic roles within the company.
At PlayPlay, you will find a supportive and inclusive work environment where your ideas are valued. You will have the opportunity to grow within a culture that emphasizes genuine care for others and responsible transparency. The company is committed to innovation, continuously rolling out new features and improvements to enhance the user experience. You will be part of an international team that is passionate about reshaping the way video content is created and utilized in businesses. PlayPlay offers a unique chance to be part of a mission-driven organization that empowers companies to harness the power of video.
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