Customer Support Intern

Who you are

You are a driven college student eager to make a real impact at a cutting-edge technology company. You are pursuing a degree in Business Administration, Communication, Marketing, Supply Chain Management, or a related field. You possess strong communication skills and are comfortable assisting customers via email, chat, and phone. You are detail-oriented and capable of documenting customer interactions accurately while supporting daily operations. You thrive in a collaborative environment and are excited to work with cross-functional teams to improve customer experience.

What you'll do

As a Customer Support Intern at Xometry, you will be at the forefront of driving customer satisfaction. You will assist customers by answering product, order, and account-related questions, ensuring timely and accurate resolution. Your responsibilities will include documenting customer interactions and updating internal systems. You will also escalate complex issues to the appropriate teams. You will collaborate with cross-functional teams, including Sales, Operations, and Engineering, to identify recurring issues and suggest process improvements that enhance the overall customer experience.

What we offer

Xometry's Summer Internship Program offers a unique opportunity to gain hands-on experience in the manufacturing industry. You will receive mentorship and guidance from experienced professionals, allowing you to develop essential skills that will benefit your future career. You will work in an environment that encourages entrepreneurial spirit and provides exposure to various functional areas within the company. This internship is a stepping stone for your professional growth and an opportunity to make meaningful contributions to a leading technology company.