Real-time AI insights for superior customer service
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Cresta • Canada & US (Remote)
Cresta is seeking a Site Reliability Engineer to design and build core infrastructure that enhances engineering productivity and security. You'll work with AWS, Docker, and Kubernetes in a remote capacity across Canada and the US.
You have a strong background in infrastructure engineering or site reliability engineering, with experience in designing and building scalable systems that support rapid development cycles. You are proficient in cloud platforms, particularly AWS, and have hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes. Your expertise in Linux systems allows you to troubleshoot and optimize performance effectively. You thrive in collaborative environments and are comfortable working autonomously, taking ownership of your projects while contributing to team goals. You understand the importance of security in infrastructure and are committed to implementing best practices to protect systems and data.
Experience with monitoring and logging tools, as well as CI/CD pipelines, is a plus. Familiarity with infrastructure as code practices and tools like Terraform would be beneficial. You are also encouraged to bring your knowledge of scripting languages to automate tasks and improve operational efficiency.
As a Site Reliability Engineer at Cresta, you will be responsible for designing and advancing the core infrastructure that enables our engineering teams to execute quickly and securely. You will collaborate with software engineers to ensure that our systems are reliable and scalable, implementing best practices for system design and deployment. Your role will involve monitoring system performance, troubleshooting issues, and optimizing infrastructure to support our AI-driven platform. You will also contribute to the development of CI/CD pipelines, ensuring that our deployment processes are efficient and reliable. Your work will directly impact the productivity of our engineering teams and the overall success of our platform.
Cresta provides a unique opportunity to work at the intersection of AI and customer service, with a mission to revolutionize the workforce. You will be part of a world-class team that values innovation and collaboration. We offer competitive compensation and the flexibility of remote work across Canada and the US. Join us in shaping the future of work with AI-driven solutions that empower teams and enhance customer interactions.
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