Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Sales Operations professional to enhance the capabilities of the Coupang Eats Ads Sales team. You'll develop and manage training content and programs to support sales activities. This role requires experience in sales enablement and training development.
You have experience in sales enablement and training development, ideally within the e-commerce or advertising sectors. You understand the importance of equipping sales teams with the right tools and knowledge to succeed in a fast-paced environment. You are skilled in creating engaging training materials and have a knack for analyzing sales performance data to identify areas for improvement. You are comfortable working with cross-functional teams and can communicate effectively with both technical and non-technical stakeholders. You are proactive and take initiative in driving projects forward, ensuring that the sales team is always up-to-date with the latest product offerings and market trends. You are passionate about customer experience and understand how effective sales training can enhance client relationships.
In this role, you will be responsible for developing and managing the sales onboarding and training programs for the Coupang Eats Ads Sales team. You will design and implement training content that aligns with new advertising products and features, ensuring that the sales team is equipped to provide accurate and competitive proposals to clients. You will also update and maintain sales materials, guides, and pitch decks to reflect the latest product offerings. Utilizing AI-based training tools, you will enhance the training experience and ensure that all sales representatives are certified in Coupang Eats Ads solutions. You will conduct regular analysis of Voice of Customer (VOC) feedback to identify areas for improvement in sales messaging and training content. Additionally, you will standardize sales processes across teams and develop a comprehensive sales playbook that includes best practices and step-by-step execution methods. Your role will be crucial in fostering a culture of continuous learning and improvement within the sales organization.
Coupang offers a dynamic work environment where you can grow your career while contributing to the future of e-commerce. You will have the opportunity to work with a talented team that is dedicated to innovation and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us and be part of a company that is transforming the way people shop and dine in South Korea.
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